What should I do if my goods are damaged during international ocean moving?

In the process of international ocean moving, goods may suffer damage during transportation due to long distances, long ocean shipping cycles and numerous transportation links.perkhidmatan penghantaran Despite the purchase of cargo transportation insurance, it does not mean that the cargo owner or insured can be completely relieved. So, what should you do if your goods are damaged during international ocean moving? Here are some countermeasures:

1. Determine the period of responsibility: first of all, you need to determine the period of responsibility of the carrier. Within the carrier's period of responsibility, if the goods are lost or damaged, unless otherwise specified, the carrier shall bear the liability.logistics news today That is to say, the cargo side needs to prove the fact that the goods are damaged and the damage occurs in the carrier's period of responsibility, and then the carrier needs to prove that there are exemptions or compensation limits. For example, if Hippo acts as the carrier of the international moving service, then if the goods are damaged in the hands of Hippo's delivery team, the loss should be borne by Hippo.

2. Seek Insurance Compensation: If insurance coverage is purchased for the goods at the time of the international move and damage occurs, Hippo staff will take the following steps: notify the insurance company in order to proceed with the damage inspection and claims process, and retain evidence of the notification and communication. After the insurance company pays the insurance compensation, it will obtain the right of subrogation to claim against the third party. Therefore, it is necessary to check the insurance contract and terms and conditions to determine whether compensation should be paid, whether it is deductible, and other bases.

3. Cargo Inspection: The extent of damage to the cargo, the amount of damage and the cause of the damage need to rely on the inspection to determine.ship cost Usually the ship and the insurer will appoint their own inspector and issue a report. If the cargo side think it is necessary, you can also appoint inspector, especially for the larger value of the goods or objections to the test results. If the cargo damage dispute goes to litigation or arbitration stage, the court will consider the inspection report to make a decision.

4. Filing a claim: There may be more than one potentially responsible person, and a claim can be filed against the carrier under the transportation contract relationship, or against the insurance company under the insurance contract relationship, or against the tortfeasor under the tort liability relationship.

Of course, prevention is better than cure. Rather than dealing with it after the fact, it is better to avoid the risk in advance. Hipo's consultant team has many years of experience in international ocean moving, and will provide advice on whether to purchase ocean insurance and operate according to the customer's requirements and the actual situation of the goods before the contract is signed. Hippo's packing team has also been professionally trained to adopt different packing reinforcement methods for different types of goods, striving to minimize the probability of loss of goods in the process of ocean transportation.

In the process of international moving, in addition to portable valuables, large furniture, electrical appliances and other household goods are usually moved by the moving company. Upon arrival at the destination, when receiving and counting the items, you should double-check the list of items and check whether there are any damaged or missing items. Once you find any problems, remember to take photos and file them for negotiation with the moving company.

For those who are preparing to emigrate and move abroad, it is recommended that you first consider taking your valuables with you, or if you cannot take them with you, then you must inform your international moving company in advance and purchase insurance. In this way, you can get a reasonable payout price when problems arise at a later stage.